This privacy policy explains how Oak Lodge Dental use any personal information we collect about you when you use this website and how we protect that information.
 
Oak Lodge Dental is committed to ensuring that your privacy is protected. When registering as a patient at Oak Lodge Dental we will ask you to provide certain information by which you can be identified, you can be assured that information collected will only be used in accordance with this privacy statement.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?
When you register as a patient with us, we collect the following information about you:

  • Name, address, contact phone number, email address
  • Date of birth
  • Medical history
  • Dental history
  • Dental images / Radiographs
  • Correspondence between patient and Oak Lodge
  • Card receipts – only after payment has been made after care

WHAT WE DO WITH THE INFORMATION WE GATHER
The information we gather is used to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Identify each patient to ensure that we provide the appropriate level of care to each patient
  • Provide the medical care required when carrying out dental work for our patients
  • Review of radiographs when providing care to patients
  • Process payments after care
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided


HOW LONG DO WE KEEP THE INFORMATION?
All the information we hold on our patients will be kept for the duration of Oak Lodge Dental providing services to you. Should you leave the practice then your record will be kept at Oak Lodge for a period of 10 years, after this time it will be deleted off of our system. Should you require this to be deleted within the 10 year period please contact our Data Controller, Christine Bolton at smile@oaklodgedental.co.uk

DISCLOSURE OF YOUR INFORMATION
We may from time to time require that your information is disclosed to a third party, for example should you require a referral or laboratory work. When this is required you will be notified prior to the information being shared.

MARKETING
We would like to send you information about our services which may be of interest to you. If you have consented to receive marketing, you may opt-out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes at any time.
 

ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email our Data Controller, Christine Bolton on smile@oaklodgedental.co.uk or write to us below. We may make a small charge for this service.
 
Oak Lodge Dental
3 Headley Road
Liphook
Hampshire
GU30 7NS
 
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
 

OUR WEBSITE - HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using our website you are giving implied consent to the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review and we will place any updates on our web page. This privacy policy was last updated on 3rd May 2018.
 
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
 
By email to smile@oaklodgedental.co.uk
 
Or write to us at:
Oak Lodge Dental
3 Headley Road
Liphook
Hampshire
GU30 7NS

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Need to book an appointment? You can easily do this online today, or if you would rather speak to a member of our team please call 01428 723179.