Comments, compliments or complaints are always welcome at Oak Lodge Dental Practice. We take any complaints very seriously and try to ensure that all patients are pleased with their experience of our service. If a patient complains, they are dealt with courteously and promptly so that the matter is resolved as soon as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and respond to patients' concerns in a caring and sensitive way.
Our Practice Manager, Christine Bolton is responsible for dealing with any complaint about the service we provide.
We will always treat your complaints with equal gravitas, whether you call us, speak to us in person, or feel more comfortable addressing your complaint by email or letter. Below is an outline of how we will respond and resolve a complaint received at the practice:
- We will acknowledge your complaint in writing as soon as possible, we aim to respond within two working days.
- We will seek to investigate within ten working days of the complaint being received to explain the circumstances that led to your concerns.
- We will confirm the resultant decision regarding your complaint, in writing, immediately after completing our investigation. Proper and comprehensive reports are kept of any complaint received.
If for any reason you are not satisfied with the result of our procedure then a complaint may be made to: The General Dental Council, 37 Walpole Street, London, W1M 8DQ
We are also always happy to receive any suggestions you may have to improve the service we provide. Your comments and feedback (good or bad) allow us the opportunity to further improve our service.
Alternatively, if you would like to sign up to our mailing list, have a question, or would like to send us a message - please email us at firstname.lastname@example.org